{"id":4984,"date":"2020-12-04T14:15:00","date_gmt":"2020-12-04T13:15:00","guid":{"rendered":"https:\/\/chartvalor.ch\/unsere-ombudsstelle\/"},"modified":"2022-06-22T18:03:37","modified_gmt":"2022-06-22T16:03:37","slug":"unsere-ombudsstelle","status":"publish","type":"post","link":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/","title":{"rendered":"Unsere Ombudsstelle"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right-small:0px;--awb-padding-bottom-small:0px;--awb-padding-left-small:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-margin-bottom:50px;\"><p>Das Eidgen\u00f6ssische Finanzdepartement (EF) verlangt auf Basis des neuen Finanzdienstleistungsgesetzes (FIDLEG), Art. 74 ff., dass sich s\u00e4mtliche Finanzdienstleister einer anerkannten Ombudsstelle anschliessen.<\/p>\n<p>Die Ombudsstelle f\u00fcr Finanzdienstleister ist eine neutrale Informations- und Vermittlungsstelle und soll bei konkreten Beschwerden von Kunden gegen\u00fcber ihren Finanzdienstleistern und deren Beraterinnen und Beratern als unabh\u00e4ngiger Vermittler auftreten.<\/p>\n<p>Chartvalor AG hat sich der \u00abOmbudsstelle Finanzdienstleister (OFD)\u00bb unterstellt. Unter www.ofdl.ch finden Sie alle weiteren Informationen und n\u00fctzlichen Hinweise.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.3;\">Ablauf Ombudsverfahren<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1397\" height=\"785\" title=\"Ablauf1\" src=\"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/12\/Ablauf1.jpg\" data-orig-src=\"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/12\/Ablauf1.jpg\" alt class=\"lazyload img-responsive wp-image-3399\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271397%27%20height%3D%27785%27%20viewBox%3D%270%200%201397%20785%27%3E%3Crect%20width%3D%271397%27%20height%3D%27785%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/12\/Ablauf1-200x112.jpg 200w, https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/12\/Ablauf1-400x225.jpg 400w, https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/12\/Ablauf1-600x337.jpg 600w, https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/12\/Ablauf1-800x450.jpg 800w, https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/12\/Ablauf1-1200x674.jpg 1200w, https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/12\/Ablauf1.jpg 1397w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 1397px\" \/><\/span><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Anschluss Ombudsstelle <\/p>\n","protected":false},"author":1,"featured_media":3341,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[23],"tags":[],"class_list":["post-4984","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Unsere Ombudsstelle - Chartvalor AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unsere Ombudsstelle - Chartvalor AG\" \/>\n<meta property=\"og:description\" content=\"Anschluss Ombudsstelle\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/\" \/>\n<meta property=\"og:site_name\" content=\"Chartvalor AG\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-04T13:15:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-22T16:03:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/09\/foto-ombudsstelle-e1655381749317.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"330\" \/>\n\t<meta property=\"og:image:height\" content=\"249\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"chartvalor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"chartvalor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/\",\"url\":\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/\",\"name\":\"Unsere Ombudsstelle - Chartvalor AG\",\"isPartOf\":{\"@id\":\"https:\/\/chartvalor.ch\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/09\/foto-ombudsstelle-e1655381749317.jpg\",\"datePublished\":\"2020-12-04T13:15:00+00:00\",\"dateModified\":\"2022-06-22T16:03:37+00:00\",\"author\":{\"@id\":\"https:\/\/chartvalor.ch\/#\/schema\/person\/53c58f9b3dc24967ff75947b02e04f05\"},\"breadcrumb\":{\"@id\":\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#primaryimage\",\"url\":\"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/09\/foto-ombudsstelle-e1655381749317.jpg\",\"contentUrl\":\"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/09\/foto-ombudsstelle-e1655381749317.jpg\",\"width\":330,\"height\":249},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/chartvalor.ch\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Unsere Ombudsstelle\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/chartvalor.ch\/#website\",\"url\":\"https:\/\/chartvalor.ch\/\",\"name\":\"Chartvalor AG\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/chartvalor.ch\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/chartvalor.ch\/#\/schema\/person\/53c58f9b3dc24967ff75947b02e04f05\",\"name\":\"chartvalor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/chartvalor.ch\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/59d92aed05a9864a7bb582c3193c0b48a1a3a35175625bb91f5faa6168c539fc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/59d92aed05a9864a7bb582c3193c0b48a1a3a35175625bb91f5faa6168c539fc?s=96&d=mm&r=g\",\"caption\":\"chartvalor\"},\"sameAs\":[\"http:\/\/chartvalor.ch.94-126-19-120.m18v0612.sui-inter.net\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Unsere Ombudsstelle - Chartvalor AG","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/","og_locale":"en_US","og_type":"article","og_title":"Unsere Ombudsstelle - Chartvalor AG","og_description":"Anschluss Ombudsstelle","og_url":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/","og_site_name":"Chartvalor AG","article_published_time":"2020-12-04T13:15:00+00:00","article_modified_time":"2022-06-22T16:03:37+00:00","og_image":[{"width":330,"height":249,"url":"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/09\/foto-ombudsstelle-e1655381749317.jpg","type":"image\/jpeg"}],"author":"chartvalor","twitter_card":"summary_large_image","twitter_misc":{"Written by":"chartvalor","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/","url":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/","name":"Unsere Ombudsstelle - Chartvalor AG","isPartOf":{"@id":"https:\/\/chartvalor.ch\/#website"},"primaryImageOfPage":{"@id":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#primaryimage"},"image":{"@id":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#primaryimage"},"thumbnailUrl":"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/09\/foto-ombudsstelle-e1655381749317.jpg","datePublished":"2020-12-04T13:15:00+00:00","dateModified":"2022-06-22T16:03:37+00:00","author":{"@id":"https:\/\/chartvalor.ch\/#\/schema\/person\/53c58f9b3dc24967ff75947b02e04f05"},"breadcrumb":{"@id":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#primaryimage","url":"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/09\/foto-ombudsstelle-e1655381749317.jpg","contentUrl":"https:\/\/chartvalor.ch\/wp-content\/uploads\/2020\/09\/foto-ombudsstelle-e1655381749317.jpg","width":330,"height":249},{"@type":"BreadcrumbList","@id":"https:\/\/chartvalor.ch\/en\/unsere-ombudsstelle\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/chartvalor.ch\/en\/"},{"@type":"ListItem","position":2,"name":"Unsere Ombudsstelle"}]},{"@type":"WebSite","@id":"https:\/\/chartvalor.ch\/#website","url":"https:\/\/chartvalor.ch\/","name":"Chartvalor AG","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/chartvalor.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/chartvalor.ch\/#\/schema\/person\/53c58f9b3dc24967ff75947b02e04f05","name":"chartvalor","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/chartvalor.ch\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/59d92aed05a9864a7bb582c3193c0b48a1a3a35175625bb91f5faa6168c539fc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/59d92aed05a9864a7bb582c3193c0b48a1a3a35175625bb91f5faa6168c539fc?s=96&d=mm&r=g","caption":"chartvalor"},"sameAs":["http:\/\/chartvalor.ch.94-126-19-120.m18v0612.sui-inter.net"]}]}},"_links":{"self":[{"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/posts\/4984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/comments?post=4984"}],"version-history":[{"count":2,"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/posts\/4984\/revisions"}],"predecessor-version":[{"id":4986,"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/posts\/4984\/revisions\/4986"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/media\/3341"}],"wp:attachment":[{"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/media?parent=4984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/categories?post=4984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chartvalor.ch\/en\/wp-json\/wp\/v2\/tags?post=4984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}